We aim to despatch all orders on the day of receipt. Orders received after 2pm (UK time) will normally be despatched the next working day. At exceptionally busy periods, and dependent upon the size of your order, this timing may not be possible and despatch may be made in 2 to 3 working days. If the delivery date is critical please put an appropriate note on your order.
An indication of the delivery charge will be shown on your order and is calculated based on destination, weight and dimensions of the package/s. Quantities under 5m are normally folded; quantities over 5m will usually be rolled on tubes.
DELIVERY TO THE EU
Our UK administrative and warehouse teams work with our partners in the Netherlands to manage all the customs paperwork and the logistics. This means our customers with a VAT/EORI number will not be faced with any additional charges, from us, or our couriers, and should receive their fabric within approximately 5 days. Delivery charges, however, still apply and these are notified on your invoice.
Customers who are not VAT registered or do not have an EORI number will incur Duty and VAT charges in the country of destination and will be liable for payment of them before goods can be delivered.
DELIVERY TO THE REST OF THE WORLD
Standard and express options are available depending on your location; details on request.
UK Mainland and Northern Ireland
Next day delivery costs are:
Folded Fabric - £9.95 plus VAT
Rolled fabric, up to 30kgs - 1 package, £14.50 plus VAT
Rolled fabric, over 30kgs - 2 packages, £17.50 plus VAT
3 packages - £25.00 plus VAT
For deliveries to the Scottish Highlands please allow 2/3 days.
For express, or other delivery charges, please contact firstname.lastname@example.org
Pongees’ van also delivers to a number of London postcodes. To find out more, contact us.
Additionally, orders can be sent from our showroom to your studio by our designated courier.
WANT TO USE YOUR OWN COURIER?
Customers can use their own courier service if preferred. Please let us know when placing your order and we will advise weight and dimensions of your package to enable you to obtain a quote for your delivery costs.
COLLECT FROM OUR DARTFORD OFFICE OR LONDON SHOWROOM
We welcome an in-person visit, or your courier company, to collect orders from our headquarters in Dartford (9am to 5pm weekdays) or our Shoreditch, London showroom (10am to 4pm weekdays); contact details here.
Orders delivered, securely packaged, to our showroom for collection, or collected from our headquarters will incur a charge of £3, plus VAT.
Same day collection/delivery is available at both locations, but dependent on the timing the order is received, its size and busy periods.
Orders can also be sent onwards from our showroom to your studio by our designated courier.